Data Deletion Instructions

Your Right to Delete Data

You have the right to request deletion of your personal data from RevEngage at any time. This includes all data associated with your account, your organisation, and any contacts or conversations managed through the platform.

What Data We Hold

RevEngage may hold the following data about you:

• Account information (name, email, phone number)
• WhatsApp Business Account details (WABA ID, phone number ID)
• Conversation history and message logs
• Contact lists uploaded or synced to the platform
• Automation and campaign configurations
• Usage logs and activity history
• Billing records (payment history; no card data stored)

How to Request Deletion

Send a data deletion request to:

Include in your request:

• Your full name and registered email address
• Your organisation name (if applicable)
• Specific data you want deleted, or state "all data"

What Happens After Your Request

1. We acknowledge your request within 3 business days
2. We verify your identity to prevent unauthorised deletions
3. We delete or anonymise your data within 30 days
4. We confirm completion via email

Meta / WhatsApp Data

RevEngage processes WhatsApp data via the Meta WhatsApp Cloud API. When you disconnect your WhatsApp Business Account or request data deletion, we remove all locally stored message data and revoke our access to your WABA. For data held directly by Meta, you must separately manage deletion through your Meta Business account.

Exceptions

Some data may be retained after deletion for:

• Legal compliance (tax records, invoices) for the period required by law
• Fraud prevention and security investigations
• Anonymised, aggregated analytics that cannot identify you

Retained data is restricted to the minimum necessary and inaccessible for product or marketing purposes.

Contact

For questions about data deletion:

• Email: connect@revengage.in
• Website: https://revengage.in